When the lights go out in your street or a transformer starts sparking, you need the right number fast. The IESCO helpline is 118, a free call centre that takes electricity complaints from consumers in Islamabad, Rawalpindi, Attock, Jhelum and Chakwal. You can also send an SMS to 8118, and the company follows up with an automated call to confirm whether your problem was actually fixed.
This guide brings every official IESCO contact into one place. You will learn what to report on 118, which details to keep ready, how the SMS service and robotic confirmation call work, and where the IESCO head office is. It also covers your SDO office, customer service centres and what to do if a complaint stays unresolved. Every number below comes from official IESCO or government sources.
IESCO Helpline 118 at a Glance
Before going into detail, here are the official contacts most consumers need.
| Service | Contact | Best for |
|---|---|---|
| IESCO helpline (call centre) | 118 | Power failures, faults, billing, meters, connections |
| Complaint by SMS | 8118 | Registering a complaint without a call |
| IESCO head office | Street 40, Sector G-7/4, Islamabad Phone: 051-9252923 | Official correspondence and escalation |
| Local office | Your SDO office or customer service centre | Bill corrections, meters, documents |
Who Can Use the IESCO Helpline Number
IESCO serves consumers in five regions: Islamabad, Rawalpindi, Attock, Jhelum and Chakwal. If your electricity bill says IESCO at the top, 118 is your main complaint line, whether you are a household, a shop or a business. When IESCO first set up the 118 service, it said consumers could dial it from any landline or mobile phone without an area code.
The service was upgraded in late 2025. According to IESCO’s press release of 1 December 2025, consumers can now register complaints free of cost in seven languages: English, Urdu, Punjabi, Saraiki, Pashto, Balochi and Sindhi.
What You Can Report on 118
The 118 line is not only for power cuts. You can use it for most electricity problems, including:
- No electricity in your home, street or area (power failure complaint)
- Damaged or sparking wires, leaning poles and transformer faults
- Low or fluctuating voltage
- Billing problems and wrong readings
- Faulty or burnt meters
- Questions about new connections
For danger such as a fallen live wire, stay away from it, keep children back and call 118 straight away. Never try to touch or move the wire yourself.
How to Register a Complaint on the IESCO 24 Hours Helpline Number
IESCO says a complaint on the upgraded system can be registered in about 30 seconds. It is quicker still when your details are ready before you call.
Keep Your Reference Number and Details Ready
Your 14-digit reference number is the most important detail. It is printed near the top of your electricity bill and tells IESCO exactly which connection has the problem. If you do not have a paper bill, you can check your IESCO bill online and copy the reference number from there.
Also keep a working mobile number and your exact address or nearest landmark ready. IESCO has asked consumers to keep their mobile number, CNIC and ownership status (owner or tenant) updated with the company so the digital services work properly. You can give these details to IESCO staff or upload them through the official IESCO website.
Calling the 118 Call Centre Step by Step
- Dial 118 from your mobile or landline.
- Choose your language when the menu asks.
- Give your 14-digit reference number.
- Describe the problem clearly, for example “no power in the whole street since 8 pm” or “meter is burnt”.
- Note down the complaint number you receive. You will need it if you follow up.
Registering a Complaint by SMS to 8118
If you cannot get through on a call, or you prefer not to speak, send your complaint by SMS to 8118. IESCO lists SMS 8118 alongside the 118 call as an official way to register complaints. Include your reference number and a short description of the problem in the message.
IESCO has not published a fixed SMS format on the sources we checked. Keep the message simple: the reference number first, then the issue in one line.
Tracking Your Complaint and the Robotic Confirmation Call
The upgraded 118 service lets consumers follow the progress of a registered complaint digitally. The bigger change, though, is how IESCO closes complaints.
How the Robotic Confirmation Call Works
When the field staff mark your complaint as fixed, the local office updates its status on the system. The 118 system then places an automated (robotic) call to your number and asks whether the problem has really been solved.
If you confirm that it is fixed, the complaint is closed. If you say it is still not solved, the complaint goes back to the relevant office for action. This is why your correct mobile number matters so much. If IESCO cannot reach you, it cannot check the result with you.
Do Not Register the Same Complaint Again
IESCO has specifically asked consumers not to register the same complaint again and again on 118. Repeat complaints for the same fault do not move you up the queue. Instead, answer the robotic call honestly. If the work is not done, say so on that call, and your complaint will be reopened.
IESCO Helpline Number Islamabad and Rawalpindi
Many people search for a separate IESCO helpline number for Islamabad or Rawalpindi. Here is what the official sources show.
One Helpline for Islamabad and Rawalpindi Consumers
There is no separate 24-hour call centre number for each city on IESCO’s official sources we checked. The IESCO helpline number for Islamabad and the IESCO helpline number for Rawalpindi are both 118. The call reaches the same complaint system, which then sends your complaint to the office that covers your address.
You may find local landline numbers for IESCO offices on other websites. We could not verify these against official IESCO sources, so we have not listed them here. For anything urgent, 118 is the reliable choice.
Your SDO Office and Customer Service Centre
Some problems need a visit in person. These include bill corrections, meter replacement, document checks and disputes that need paperwork. For these, go to the SDO office of your subdivision or your nearest IESCO customer service centre. IESCO itself directs consumers to these offices for further assistance.
Your subdivision is shown on your electricity bill. Take the bill, your CNIC and any photos of the meter or fault with you. This saves a second trip.
IESCO Head Office Address and Contact Details
The IESCO head office is in Islamabad and handles management, policy and higher-level complaints.
Head Office Address and Phone Number
| Detail | Information |
|---|---|
| Address | IESCO Head Office, Street 40, Sector G-7/4, Islamabad |
| Phone | 051-9252923 |
| Fax | 051-9252893 |
| Website | www.iesco.com.pk |
These details are taken from IESCO’s own published company information. Office timings are not listed on the official sources we checked, so call ahead before visiting.
When to Contact the Head Office
The head office is not the place for a routine power cut. A line fault in your street is handled faster through 118 and your local office. Contact the head office when a complaint has gone through 118 and your SDO office without a result, or when you need to write formally to the company.
Other Official Ways to Reach IESCO
Besides 118, IESCO and the Power Division run a few other channels that are useful for specific needs.
CEO E-Kutchery on Facebook and Phone
The IESCO Chief Executive regularly holds open e-kutcheries. Consumers can raise complaints live through the “CEO-IESCO E-Kachery” Facebook page or by phone. The date, time and phone number change for each session. IESCO announces them in press releases on its website, so check there before a session.
Online Portals for Bills and Connections
- Bill not received: The Ministry of Energy (Power Division) says complaints about non-delivery of a bill can be lodged on the CCMS portal at ccms.pitc.com.pk.
- New connection, change of name or change of tariff: apply online at enc.com.pk.
- View or print your bill: use the official PITC bill page, or our IESCO bill checker with your reference number.
What to Do If Your Complaint Is Not Resolved
Most complaints are settled through 118. If yours is not, move up step by step and keep a record at each stage.
Escalate Within IESCO First
- Answer the robotic call and say the problem is not solved, so the complaint reopens.
- Visit your SDO office with the bill, your CNIC and your complaint number.
- If there is still no result, write to the IESCO head office or raise the issue at a CEO e-kutchery.
Take the Complaint to NEPRA
NEPRA, the power sector regulator, accepts complaints against distribution companies through its Consumer Affairs department and online complaint system. Its online form asks whether you first complained to your distribution company, so go to NEPRA only after trying IESCO. Keep your 118 complaint number and any letters ready as proof.
Frequently Asked Questions
What is the IESCO helpline number?
The IESCO helpline number is 118. You can call it free of cost to report power failures, faults, billing issues and other electricity problems. You can also register a complaint by SMS to 8118.
Is the IESCO helpline open 24 hours?
Yes. When IESCO launched 118, it announced the facility as available 24 hours. It is the right number for night-time power failures and emergencies.
Is there a different IESCO helpline number for Rawalpindi?
No. Consumers in Rawalpindi, Islamabad, Attock, Jhelum and Chakwal all use 118. The system sends your complaint to the office that covers your area.
Why did I get an automated call from 118?
That is IESCO’s robotic confirmation call. It checks whether your registered complaint has really been fixed. Confirm only if the problem is solved; otherwise say it is not, and the complaint will be sent back for action.
Where is the IESCO head office?
The IESCO head office is at Street 40, Sector G-7/4, Islamabad. Its listed phone number is 051-9252923.
Conclusion
For almost every electricity problem, the IESCO helpline 118 is the fastest place to start. You can also text your complaint to 8118. Keep your 14-digit reference number and mobile number ready, note the complaint number, and answer the robotic confirmation call honestly instead of registering again. Visit your SDO office for meters and bill corrections. Contact the IESCO head office in G-7/4 Islamabad only when local channels fail, and turn to NEPRA as the final step.
